1. Information We Collect
1.1 Account Information
When you register, we collect your name, email address, and authentication credentials necessary to create and manage your account.
1.2 Usage Data
We may collect anonymized data about how you interact with the Service, including calculation types used, feature usage patterns, and session duration. This data is used solely to improve the Service.
1.3 Technical Data
We automatically collect certain technical information including your IP address, browser type and version, device type, operating system, and access logs. This information helps us maintain security and improve performance.
1.4 Payment Information
Payment transactions are processed securely through third-party payment processors. We do not store your full credit card number or sensitive payment credentials on our servers.
2. How We Use Your Information
- To provide, operate, and maintain the Service
- To process your transactions and send related billing information
- To send administrative communications, updates, and security alerts
- To respond to your inquiries and provide customer support
- To improve the Service and develop new features
- To monitor and analyze usage patterns for security purposes
- To comply with applicable legal obligations
3. Data Storage and Security
Your data is stored on secure, industry-standard servers. We implement appropriate technical and organizational security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, maintain your session, and analyze Service usage. You may control or disable cookies through your browser settings; however, disabling certain cookies may affect Service functionality.
5. Third-Party Services
5.1 Authentication
We use Clerk for user authentication and account management. Clerk processes authentication data according to their own Privacy Policy.
5.2 Payment Processing
Billing and payment processing is handled by third-party payment processors. These providers are PCI-DSS compliant and process payment data under their own privacy policies.
5.3 Hosting and Infrastructure
The Service is hosted on cloud infrastructure providers. Data may be processed in data centers in various regions subject to applicable data protection laws.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only with: (a) service providers who assist us in operating the Service, under confidentiality agreements; (b) law enforcement or government authorities when required by law; or (c) in connection with a merger, acquisition, or sale of assets, with appropriate notice to users.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time. Certain data may be retained for legal, accounting, or security purposes as required by law.
8. Your Rights
You have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; object to or restrict certain processing; and request data portability. To exercise any of these rights, please contact us through the PrimeCivil platform.
9. Children's Privacy
The Service is designed for professional use by licensed engineers and is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date, or by email. Your continued use of the Service after any changes constitutes your acceptance of the new policy.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the PrimeCivil platform.